ob_310030_faq

Réponses aux questions fréquentes

Who are you ?
We are the super heroe of e-shops.
Nice one, but seriously who are you ?
We are two french students who wants to start a new adventure. We learn & practice at school, and we take over the world with The Higher Shop.It's simple, we just want to share the best faded-style clothes that we can find on the market. 🙂 We would like everyone to be able to enjoy some of the most incredible designs in the world.If you want to know us better, don’t be afraid to send us a message on the Facebook Page !
Where do the products come from ?
90% of our manufacturers are based in China. It’s been some years now that we are importing items from this country; thanks to that,  we have building strong relashionship with some of the best factories out-there.Our first priority is the buyer to enjoy a 100% our products.
How long is the shipping ?
Well, it depends of the products but processing takes a week (printing process) and the shipping is between 2-4 weeks. USA is usually 2 weeks. IF YOU CHOOSE THE FREE SHIPPING !With the Express Shipping, you will receive your package between 3-10 days after processing.Every year during holidays season (from mid-January until early February), the factory is on holiday. The processing time is therefore longer. So if you don't want to wait your package, we suggest you to order when it's back to normal. As long as you see the "YOU SHALL NOT PASS" banner on our homepage, then it's holidays season. If you have any question about it, please contact us at [email protected] Thanks !
Why is it so long with the free shipping ?
Here is the list of ‘Why’ :
  • Because it’s free
  • Because it’s coming from the other side of the world
  • Because it’s on a giant boat, and the sailors have to fight with sharks
  • NOT because we are lazy
  • Because we want to offer you guys, a way to have the goods without spending 1cent in shipping cost
Can I track my order ?
As we are in 2015, yes, you will be able to track your order. Send us an email to [email protected] and we will send it to you.Once the goods are sent the shipping company will give us the number. Wait 8-10 days for them to update it once it's shipped.
Can i sent back an article ?
Yes you can ! You have 7 days after receiving your order to contact us at this email [email protected]. Just explain us the reason and we will give you the adress to send back the goods.
  • If it’s just because you change your mind or you made an error of size, the shipping cost will be at your charge.
  • If it’s because there is an objective issue with the product, we will refund you as soon as we receive the package.
When will I see the charge on my bank account ?
It usually takes about 2 business days for the bank to make the transfert.
What do I need to do if my product is damaged when I open the package ?
First of all, you can cry and grab a joint to destress.After that, send us an email to [email protected] with the explanation and some photos. We will refund you and pay for the shipping back or we will send you another one.
How can I pay ?
Stripe and Paypal are the only secure way to pay online and on The Higher Shop. Quick, Fast & Secured.